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  • Work for CCPL

Work for CCPL

    Circulation Services Manager 

    (posted 07/23/2024)

    The Circulation Services Manager reports to the Assistant Director, is a member of the library’s management team, public services team, and directs the operations of the Circulation Services Department which includes general patron services, patron account management, courier/outreach services, the automatic material handling system, and reshelving material.  

    • Hire, train, schedule, supervise, and evaluate the performance of professional and paraprofessional staff assigned to the Circulation Services department.   
    • Develop, implement, review, and evaluate major functions, procedures and activities of the Circulation Services department and recommend appropriate functional and staffing changes to meet evolving needs.   
    • Forecast budgetary needs for conferences, staff development, and other departmental expenses; monitor and approve expenditures.   
    • Oversee the preparation and maintenance of statistics and reports related to Circulation Services as well as monitor and report on departmental fixed assets.  
    • Conduct regular departmental staff meetings to facilitate coordination and communication of activities.   
    • Work with other managers and departments to promote cooperation in the delivery of library services; serve as a member of committees, workgroups and/or problem-solving teams as appropriate.  
    • Provide circulation service, check out, renew and/or shelve materials, answer patron questions in person and on the phone, assist with patron account management as needed in the Circulation Services Department.  
    • Participate in the development of library-wide and departmental policies, procedures, goals, and objectives.  
    • Manage and troubleshoot automated systems including the automated book return system, self-check workstations, and hold lockers; contact vendors as necessary for servicing and repairs.   
    • Ensure the accuracy and confidentiality of records in the patron database.   
    • Develop and/or recommend lending policies and procedures such as registration requirements, loan periods, renewals, fines, etc.   
    • Present and promote a professional and friendly atmosphere in all areas of Circulation.   
    • Participate in continuing education programs and conferences to maintain an awareness of new trends, issues, and methods in the field of library and information services.   
    • Other duties as they relate to supporting the mission, vision, values, goals, and objectives of the Carmel Clay Public Library.  

    REQUIRED EXPERIENCE & SKILLS

    • Minimum of three years of experience working in a public library with a major library automation system. 
    • Knowledge of library science principles, practices, and methods. 
    • Demonstrated ability to work with the public, manage a department, organize tasks, and recommend/initiate service improvements. 
    • At least three years of successful supervisory experience.  
    • Exemplary public service attitude. 
    • Excellent oral and written English communication skills.  
    • Computer skills and competency with Microsoft Office Suite and ability to remain current as technology changes. 
    • Working knowledge, including minor maintenance and troubleshooting, of common office machines and equipment (copiers, printers, etc.) 
    • Ability to effectively interact with co-workers, board members, library patrons, volunteers, public officials, and vendors 
    • Ability to exercise sound judgment in solving problems and making decisions in accordance with library policies and procedures. 
    • Ability to effectively resolve conflict between staff members as well as patron complaints. 

    MINIMUM EDUCATION REQUIREMENTS

    • Relevant bachelor’s degree from an accredited college or university; MLS/MLIS preferred. 

    PHYSICAL AND MENTAL DEMANDS

    • Performing work with attention to detail in a fast-paced office environment. 
    • Ability to effectively prioritize and adapt to changes. 
    • Interacting with others in person, via phone, and through email. 
    • Communicating often and effectively in a public or private setting. 
    • Utilizing technology, (i.e., computer, printer, business software, and phone). 
    • Being sensitive to Carmel Clay Public Library’s needs, employee goodwill, and public image. 
    • Occasionally reaching, pushing, and lifting (up to 10 pounds). 
    • Sitting for long periods of time. 
    • Ability to accurately read numbers and letters in both print and CRT-display formats.  
    • Ability to bend, kneel, stoop, and reach to retrieve and/or shelve materials. 
    • Ability to lift and carry books and materials. 
    • Ability to frequently move from one area of the building to another to assist patrons, search for materials, etc.  
    • Ability to work a varied schedule including day, evening, and weekend hours. 

    CCPL provides equal employment opportunity to all persons without regard to race, creed, color, sex, religion, origin, age, sexual orientation, gender identity, disability, or any other characteristic protected by law. Reasonable accommodations may be made upon request.

    Hours: Full-time, Exempt, 40+/week; some evenings/weekends required
    Starting pay: $58,240 annually, commensurate with experience 
    Please submit applications/resumes to: HR@carmelclaylibrary.org

    This position will be posted through 08/13/2024. Interviews may begin before or after position close date.