Digital Media Lab Supervisor
(posted 04/24/2024)
Under the direction of the Manager, IT Planning and Administration, the Digital Media Lab (DML) Supervisor coordinates, trains, schedules and monitors DML staff in providing technical support and related programming to patrons utilizing digital media equipment, hardware, software, printers, mobile devices, and other technologies in the Digital Media Lab.
- Coordinate the planning, promotion and execution of DML programs; assist other library departments with tech-related activities/programs as requested.
- Design and maintain a program calendar for scheduling DML activities; schedule DML staff to ensure adequate coverage during all public hours and special events.
- Create promotional materials for these programs and activities.
- Participate in the selection and conduct/oversee the training of new DML staff.
- Oversee routine maintenance of DML equipment to ensure that computers and other devices are updated in a timely fashion.
- Forecast and determine budgetary needs for supplies, programming, conferences, staff development and other expenses as requested by the IT Manager. Monitor and approve expenditures.
- Lead and/or contribute to planning sessions regarding DML programs and services.
- Acquire and maintain knowledge of the content and capabilities of equipment and products available to patrons in the Digital Media Lab.
- Respond to inquiries and assist patrons with audio/video production equipment, photo editing software, creation software, 3-D printers and other technology or products by providing help sheets, manuals and instruction.
- Promote excellent customer service and cultivate a patron-focused culture within the DML.
- Explain library policies and procedures to patrons. In the absence of or as assigned by the IT Manager, investigate and resolve complaints related to services provided by the DML.
- Greet Lab visitors, check patron identification and assign workstations; enforce time limits if there is a waiting list.
- Perform maintenance (cleaning screens, periodic software updates, etc.) on Digital Media Lab computers. Work with Information Technology Department on scheduling major upgrades.
- Troubleshoot and repair 3D printers.
- Maintain a 3D print queue and create, start, and troubleshoot 3D prints. Communicate with library patrons about 3D prints, print status, and print completion.
- Assist library staff and library departments with the creation of video, photography, 3D models and printing, and other digital media. Document library programs as assigned and create engaging content for social media in the form of photos and videos.
- Schedule and coordinate art displays within the Digital Media Lab.
- Be accessible and approachable to patrons and provide excellent customer service to them.
- Train other library staff in technologies used in the Lab as needed.
- Maintain an attractive and inviting atmosphere in the Lab, including light cleaning of work surfaces and emptying waste containers.
- Contribute to daily record keeping and usage statistics.
- Participate in appropriate continuing education activities to maintain an awareness of new trends and developments in technology and related fields.
- Participate in departmental projects and objectives as assigned by manager.
- Serve as a member of committees, workgroups and/or problem-solving teams as appropriate.
- Support the mission, vision, values, goals, and objectives of the Carmel Clay Public Library..
REQUIRED EXPERIENCE & SKILLS
- At least one year of related experience, preferably in a public service environment
- At least one year of supervisory experience
- Demonstrated proficiency and comfort with a variety of typical hardware and software products such as e-mail, the Internet, and Microsoft Office.
- Experience with the Adobe Creative Cloud
- Ability and willingness to learn new and developing technologies
- Experience in assisting others with the use of technology
- Advanced proficiency and comfort with Apple computers, software, mobile devices, email and the Internet; working knowledge of or ability to learn technologies used in the Digital Media Lab
- Experience in assisting others with the use of technology
- Ability to plan and present training programs with confidence and ease
- Friendly customer service attitude; ability to communicate tactfully and courteously with the public
- Excellent English communication skills, both orally and in writing
- Ability to be self-directed and work with minimum supervision once given specific tasks or responsibilities
- Ability to be flexible and embrace change
- Ability to be on time and dependable
MINIMUM EDUCATION REQUIREMENTS
- Bachelor’s degree and at least two years of technology-related experience, preferably in
a public service environment.
PHYSICAL AND MENTAL DEMANDS
- Performing work with attention to detail in a fast-paced public environment.
- Interacting with others in person, via phone, and through email.
- Utilizing technology, (i.e., computer, printer, business software, and phone).
- Being sensitive to Carmel Clay Public Library’s needs, employee goodwill, and public image.
- Manual dexterity to install, configure, operate, repair and troubleshoot computers and other technical equipment
- Ability to lift and move computers, printers, copiers and other equipment
- Ability to work a varied schedule including day, evening, and weekend hours.
- Ability to attend occasional external meetings, events, training sessions, etc.
- Ability to effectively work at a varied pace with multiple deadlines and expectations.
CCPL provides equal employment opportunity to all persons without regard to race, creed, color, sex, religion, origin, age, sexual orientation, gender identity, disability, or any other characteristic protected by law. Reasonable accommodations may be made upon request.
Hours: Full-time, 30+/week
Starting pay: $24/hour
Submit resume and application to: HR@carmelclaylibrary.org
